From 1 July 2021, the Protection of Personal Information Act (POPIA) is coming into full effect. The law is designed to protect how your data is used, stored, and processed. We think that’s good news and our level of service and communication with you is solely to ensure that you as our client receives content that meets your needs and ensures our service offering to you on an ongoing basis, with your approval, that is.
To assist and ensure that we meet your needs in complying with POPIA, kindly note that our communication to you via our invoicing platform, emails or WEBBOX website communication will always provide an UNSUBSCRIBE option where applicable. Your choice to be opted-In will ensure you stay up to date with all of our great monthly content which includes amongst others:
We respect your privacy and take it very seriously. We at Valuables Properties present our plan of action for the protection of your personal information. It describes how we collect, use, disclose, and store your personal information.
This policy applies to you when you visit our website as a customer.
Scope. Your personal information includes information we collect: • automatically when you visit our website or; • accept on registration or submission; • you provide voluntarily. It excludes anonymous, de-identified, statistical, and public information.
Your obligations. You may only send us your own personal information or someone else’s personal information if you have their permission to do so.
ACCEPTANCE AND CHANGES
Acceptance. Our communication with you and ongoing service offering is also dependant upon you accepting our policy or any changes to it. Changes. We may change this policy at any time and will notify you of the changes on our website or by email. The changed policy applies to you if you continue using our website as point of reference.
COLLECTION Automatically through website. When you visit our website, we automatically collect your Internet usage information (including your IP address, browser details, and usage information) through your browser, which we may use to display our website correctly, track your activities on it, or for other necessary purposes. On registration or submission. We may ask you to provide us with certain identifying information (including your first name, surname, and email address) when you register on or otherwise submit information through our website or application for the first time. Voluntarily. We may ask you to provide us certain optional information on a voluntary basis. Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it. Purpose for collection. We may process your information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.
USE Processing. We may process your personal information to fulfil our obligations to you. Messages. We may use your identifying information to send you administrative and update messages about our website or application. Targeted content. We may use your personal information to provide you with targeted content through our website.
DISCLOSURE Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you, including with: • other companies or estate agencies in our group, ie BELNET; • our contractors who help us meet our obligations to you, including those that help us understand your personal information; or • third parties as required by applicable law. Honour this policy. We will require anyone that we share your personal information with to honour this policy whenever possible in terms of applicable law. Marketing purposes. We may disclose aggregate statistical information that we derive from your and other people’s personal information, ie sales values and figures to our clients / potential clients or business associates.
SECURITY We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We implement disaster recovery procedures where appropriate. STORAGE Access. You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this request if there is a cost to us associated with it and provided that applicable law allows us to do so. Please contact us with your name and any other information needed to identify you correctly if you want access to information or want us to correct, update or delete it. Accuracy. We will do our best to keep your personal information that we collect accurate, complete, and up to date as well as secured. Participation. We may ask you to update your personal information from time to time, but will take steps to verify your identity to prevent unauthorised access when doing so. Retention. We will only keep your personal information for as long as is necessary to fulfil our obligations to you, unless you have given us permission to keep it longer or we are otherwise legally allowed to do so.